These Terms and Conditions govern access to and use of accortourismandtravel.com and the travel-related information and services presented through the website.
In these Terms, “ACCOR,” “we,” “us” and “our” refer to Accor for Tours and Travels. “You” and “your” refer to any visitor, customer or person using our website or requesting our services.
By using this website or proceeding with a booking, you agree to the applicable terms presented to you. If you do not agree, please discontinue use of the website.
ACCOR provides travel information, enquiry assistance and travel-related services or arrangements as specifically offered and confirmed for each booking.
Depending on the service selected, arrangements may involve independent suppliers such as airlines, hotels, cruise operators, tour providers, transport companies and other travel service providers.
The precise services available, the contracting party and any applicable supplier terms will be communicated during the booking process.
Submitting an enquiry through the website does not constitute a confirmed reservation.
A booking becomes confirmed only after the applicable requirements have been fulfilled, including supplier availability, acceptance of the relevant terms, any required payment and issuance of booking confirmation.
Customers should carefully review names, dates, destinations, travel details and other booking information before confirming.
Prices are subject to availability, applicable taxes, supplier rates, exchange-rate changes and other relevant conditions.
The final price and payment schedule will be communicated before the booking is confirmed.
Any deposit, balance payment, administrative charge or other fee must be disclosed as applicable to the selected booking.
Failure to pay an amount by its applicable due date may result in cancellation or other consequences under the relevant booking terms.
Changes and cancellations are subject to the applicable booking conditions and supplier rules.
Charges may apply for cancellations, amendments, missed departures, unused services or other changes where permitted by the applicable terms.
Please submit requests in writing using our official contact details. A request is not considered accepted until confirmation has been communicated.
Refund eligibility and processing are governed by the Refund & Cancellation Policy and the applicable booking conditions.
Customers are responsible for ensuring that they hold valid passports, visas, permits and other documents required for their journey.
Entry, transit, health and immigration requirements may change. Customers should verify current requirements with the relevant official authorities before departure.
ACCOR does not guarantee visa approval, border entry or permission to travel.
Travel services may be delivered by independent suppliers. Their terms, restrictions, operating conditions and cancellation rules may apply.
Where ACCOR acts as an intermediary, the extent of its responsibilities will depend on the service offered, applicable law and the specific booking arrangement.
Nothing in these Terms excludes any liability or obligation that cannot lawfully be excluded.
We aim to provide useful and accurate website information. However, descriptions, images, itineraries, prices and availability may change.
Website content is provided for general informational purposes unless expressly confirmed as part of a booking.
Customers should rely on the final written booking confirmation for the details of their purchased services.
You agree not to misuse this website, interfere with its operation, submit fraudulent enquiries, introduce malicious software or use the website for unlawful purposes.
We reserve the right to restrict access where reasonably necessary to protect our website, customers or business interests, subject to applicable law.
Unless otherwise indicated, website text, branding, graphics, layouts and other original content are owned by or used under authorization by the relevant rights holder.
You may not reproduce, distribute or commercially exploit protected content without the necessary permission.
Third-party names, trademarks and images remain the property of their respective owners.
To the extent permitted by applicable law, ACCOR is not responsible for losses arising from circumstances beyond its reasonable control or from the independent actions of third-party providers, except where liability cannot lawfully be excluded.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any other matter for which exclusion is prohibited by law.
Personal information submitted through the website is handled in accordance with our Privacy Policy.
Customers should contact ACCOR in writing to report concerns or request assistance with a booking.
We will review complaints in good faith and seek to communicate the available options.
These Terms are subject to the laws applicable to the contracting entity and the relevant transaction. The applicable jurisdiction and dispute-resolution provisions should be confirmed in the final legal review before publication.
Email: info@accortourismandtravel.com
Website: https://accortourismandtravel.com